WeWork South Africa Refund Policy

Under the Consumer Protection Act, consumers have the right to a refund when they purchase goods or services that are defective or not of good quality. They also have the right to a refund when the goods or services were not delivered as promised or within a reasonable time frame. Additionally, consumers also have the right to a refund when they cancel a fixed-term contract within the cooling-off period, which is five business days after the contract was concluded, provided the consumer meets the criteria of qualification.
Save for its obligations as prescribed under the Consumer Protection Act, WeWork South Africa has a no refund policy after a contract is concluded and all cancellations and/or refunds are to be dealt with in accordance with the terms and conditions of the specific contract entered into between WeWork South Africa and its members.

How do I update my credit or debit card information?

You can change the credit or debit card details on file at any time through the WeWork App by visiting your profile page.
Existing or “in progress” reservations will still be linked and charged to the debit or credit card on file at the time of their booking.

To cancel your WeWork All Access membership, you must provide us with at least five (5) days notice prior to the last day of a calendar month providing you are at the end of your commitment term as per your membership plan.
For additional support, please submit a support request.